Friday, March 24, 2006

Feedback On Drains and Road

Exchange of emails between resident and NEA:

If you find those areas reasonable clean, I think your standard is far to low. Over next few days, I will arm my camera and I will send you the photos.

--- Selvanayagam INTHRALINGAM<> wrote:>

Dear Ms K

We refer to your feedback dated 20 Mar 2006 to NEA which was copied to our CEO Mr Lee Yuen Hee.

2. Thank you for your feedback. We wish to clarify that NEA had initiated action on your feedbacks dated 20 Feb and 1 Mar 2006. We had also replied to you via email on 22 Feb and
2 Mar 2006 on the actions taken.

3. We had again re-checked the drains and drop-inlet-chambers along Anson Road and found that, although there were some leaves in them, they were in a satisfactory condition. Action was taken to remove the leaves.

4. As for your feedback about the drain in front of Taman Jurong CC , our inspection on 20 Mar 06 showed that the drain was in a satisfactory condition. No rubbish was observed in the drain. We also did not detect any foul smell. Further , our re-inspection of the drains at Boon Lay Way and Jurong East Avenue 1 showed that the drains were, similarly, satisfactorily maintained.

5. The cleaning of public areas, public roads, pavements and drains are either carried out by National Environment Agency's workers or contractors appointed by us. We set specific performance standards to ensure that the cleaning of streets, pavements and drains under our contractors' purview are carried out according to a set schedule. We conduct regular checks to monitor their performance. Penalties are imposed on contractors who do not meet the prescribed performance standards.

6. Once again, we thank you for your valuable feedback.


for HEAD


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